Claire Burns

Claire Burns
Chief Marketing and Communications Officer
The Hartford

Claire Burns joined The Hartford in September 2021 as chief marketing and communications officer. In this role, she oversees the enterprise marketing, branding, digital, customer experience, media relations, communication, and community relations functions. She also chairs the company’s Sustainability Governance Committee, where she leads actions to sustain The Hartford’s top quartile ESG performance in the U.S. insurance sector.

Prior to joining The Hartford, Burns served as chief marketing and strategy officer for Prudential International and MetLife’s chief customer officer. Prior to that, she held leadership roles at ALICO (a former subsidiary of AIG), Lincoln Financial, and Aetna. Throughout her career, Claire has helped U.S. and global companies innovate their products and services, devise growth strategies and transform organizations and cultures, often as part of company mergers and integrations.

An advocate for using public-private partnerships to solve social problems, Claire completed a year-long fellowship with the Presidio Institute and the White House Office of Social Innovation in 2015, where she helped harness actuarial data for public good.  She has chaired several non-profit boards of directors focused on equalizing access to opportunity. Claire currently serves on the boards of Healthfirst, a New York health insurer serving over 1 million Medicare and Medicaid members, the Alpha Community Services YMCA, focused on ending chronic homelessness in the city of Bridgeport, Conn., and the board of advisors for the Yale Center for Customer Insights.

She earned her bachelor’s degree in International Relations from Wesleyan University and her master’s in business administration from the Yale School of Management.

About The Hartford

The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity. More information on the company and its financial performance is available at Follow us on Twitter at

The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries under the brand name, The Hartford, and is headquartered in Hartford, Conn. For additional details, please read
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